CANCELLATION POLICY
Appointment Cancellation
You may cancel an appointment with no charge any time before 6 PM on the day preceding your appointment. Appointments cancelled after 6 PM, same-day cancellations, or a “no show” for your scheduled appointment will result in a full-price charge for that visit. You may not reschedule your appointment on the same day. If the appointment slot is filled by another client, there will be no charge. However, if the appointment slot is not filled, it will result in a full-price charge for that visit. No exceptions.
You must contact the Highland Village or Frisco stores by phone call or text to cancel an appointment.
Membership Cancellation
You may cancel your membership at any time. We require a 30-day written notice to cancel any membership. We can email our cancellation form, or you can come in person to the Highland Village or Frisco location to fill it out. After this form is handed in, the cancellation will be processed. You will receive one final billing on your regular payment date. After that final charge, you will have a 30 day grace period to use any remaining credits on your membership. Once this grace period ends, all credits and membership benefits will become inactive until a time you sign up again.
*Please note, we cannot process any cancellation without a cancellation form filled out first. Only the Primary Member of a membership can initiate a cancellation.
The cancellation form can be filled out in store or emailed to you.
Contact us:
Highland Village - (469) 322-3330
Frisco - (972) 668-7677
Email - support@thespahaven.com